What closing a gap looks like

Illustrative examples, built from typical results for similar work. They show the shape of the change, not a specific client. Your own scoper report shows the numbers for your business.

Illustrative example

Invoices out the same day a delivery lands

Distribution company, 60 staff, 18 trucks · Custom build

The gap. About 1,100 deliveries a month were confirmed on paper delivery notes and WhatsApp photos. Two clerks matched them by hand before anything could be invoiced, so invoices left on average 9 days after delivery.

What changed. Drivers capture a signature and photo in a simple mobile app at the drop-off. A confirmed delivery creates the invoice in the accounting system automatically, with the proof attached. The scoper flagged it as the fastest payback, and the build took 6 weeks.

MeasureBeforeAfter
Delivery to invoice9 daysSame day
Clerk time on matching and invoicing34 hours a week8 hours a week
Deliveries disputed or never invoiced3%Under 1%
Debtor days6144

Result: 26 hours a week freed, worth about USD 19,000 a year in staff time, and cash arriving 17 days sooner.

Illustrative example

Guard payroll in one day instead of four

Security services firm, 320 guards across 45 client sites · Industry solution

The gap. Supervisors kept rosters in separate spreadsheets and reported attendance by phone. Each month a payroll officer and an accountant rebuilt hours from those sheets, then raised client invoices from the same numbers, so every error showed up twice: as a pay dispute and as a billing query.

What changed. The firm moved onto SDFM's system for security companies. Guards check in at site on a phone, and the same record flows from roster to attendance, payroll and client invoice. Setup and data migration took 3 weeks; no custom development.

MeasureBeforeAfter
Monthly payroll run4 days, 2 people1 day, 1 person
Pay disputes from guardsAbout 40 a monthAbout 6 a month
Client invoices sentDay 10 of the monthDay 2 of the month
Overtime billed to clientsOften missedBilled from check-in records

Result: about 56 staff hours saved each month, fewer pay disputes, and client cash collected 8 days earlier.

Illustrative example

Rent reconciled in one day, not five

Property management company, 35 staff, 1,400 units · Automation scoper, then custom build

The gap. Tenants paid by bank transfer and mobile money, often with unclear references. Three people spent the first five days of every month matching statements to tenants in spreadsheets. Arrears reminders went out by hand, when someone had time, and landlords waited until mid-month for their statements.

What changed. The owner ran the automation scoper, which ranked rent collection as the largest gap. Because the firm's landlord contracts have unusual fee splits, SDFM built a custom system. Payments are matched to tenants automatically, with only unclear ones queued for a person. Reminders go out on days 3, 7 and 14, and landlord statements are generated from the matched data. The build took 8 weeks.

MeasureBeforeAfter
Monthly reconciliation120 staff hours (3 people, 5 days)16 staff hours (2 people, 1 day)
Arrears over 30 days14% of the rent roll8% of the rent roll
Landlord statements sentDay 15Day 3

Result: about 104 staff hours saved a month, worth roughly USD 21,000 a year, and arrears cut by close to half.